CNT Course Frequently Asked Questions

What is the format of the CNT course? The course is now 100% online! You will complete 15 modules (at your own pace) and associated quizzes, based on the CNT Manual. The modules will be made available in your CCAOM portal after your initial registration has been approved. After passing the live-proctored written exam, you must also register for and successfully complete an online real-time practical exam with a NCCAOM-certified and state-licensed examiner. 

What is the registration process? Completing an online registration request and selecting a date for your live-proctored written exam is the first step. An email will be sent with a link to submit required eligibility information. After review and approval, you'll receive an email and can access the online modules via your CCAOM portal. More detailed information about the registration process and eligibility requirements can be found by clicking here.

When and how are course materials distributed? All the information necessary to complete the course and prepare for your live-proctored written exam and online practical exam will be available in your CCAOM portal or course modules upon approval. You can access your CCAOM portal by logging in to our website and clicking in the "Portal" link in the upper right hand corner of your screen. If you are not able to access these materials, please contact our office

How long does the online course take? The online course modules should take approximately 7 hours to complete. They do not need to be completed all at once, however. In addition to the course modules, CCAOM recommends candidates spend an additional 15 hours studying the CNT manual independently. 

How long is the written exam? You will have 90 minutes to complete your exam on your scheduled exam date and time. 

How do I access the written exam? All of the information needed to successfully prepare for, access, and complete your live-proctored written exam can be found in your CCAOM portal. Once you have entered the exam, a proctor will guide you through the process of setting up your cameras and accessing the testing software. 

What do I do if I have trouble accessing the written exam on my exam day? Please review the documents linked in your CCAOM portal several days before your exam date to ensure the best outcomes. There are several steps you can take in advance to help ensure you will not have technical difficulties on the day of your exam. For more details on who to contact if you have trouble accessing your exam, see the documents linked in your CCAOM portal. 

How long is the practical exam? When you register for a practical exam, you will choose a date and three hour block of time. However, the exam itself should take no more than twenty minutes. You will be assigned to a specific exam time during that three hour window and notified of your time via email approximately 2-3 days before the practical exam date.

What time is my written/practical exam?  Please note, all exam times on this website are listed in Eastern Time, as that it the time zone of the CCAOM office. CCAOM recommends using a time zone converter like this one to help you determine the exam time in your specific time zone. 

How do I switch written or practical exam dates? Please contact our office to make a request to switch exam dates. Policies and fees for switching exam dates can be found here

How do I change my exam language? Please contact our office to make a request to switch your exam language. Policies and fees for switching exam languages can be found here

How do I schedule a retake exam? Retake exams can be scheduled by the candidate by contacting our office. The retake fee is $75 for the written exam and $75 for the practical exam. 

When and how are certificates sent following course completion? Certificates will be sent by U.S. mail  4 to 6 weeks after course completion. Early certificates may be requested for an additional fee by submitting a request.

It has been more than 6 weeks since I passed my practical exam and I haven't received a certificate. What should I do? If  more than 6 weeks have passed since passing your practical exam, you can contact our office to request that a replacement certificate be sent to you. CCAOM will send replacement certificates at no charge for up to 6 months after your practical exam date. After 6 months have passed, you will required to submit a Certificate or Verification Request to receive a replacement.

Is verification of CNT completion automatically sent to the NCCAOM or any other organization? No, we do not automatically send verifications. NCCAOM and most state boards require CNT verification to be sent directly from the CCAOM. Please check with your state board to find out what their requirements are for CNT verification. See the Make a Request page to complete a verification request online after successfully completing the CNT course.